SiteSpect will dedicate resources to the equivalent of a full-time employee to work with your team at your offices.SiteSpect will dedicate resources to the equivalent of a half-time employee to work exclusively with your team across any of the professional services.SiteSpect will dedicate resources to the equivalent of a full-time employee to work exclusively with your team across any of the professional services.SiteSpect provides on-site training sessions custom designed especially for your business and IT teams to help you achieve your business goals.SiteSpect has a curriculum of training modules and best practices that you can take advantage of to increase your team's adoption and mastery of the user interface.We offer training to get you up and running quickly, including test building courses & analytics interpretation.Take advantage of SiteSpect's premium help and knowledge portal where you will find FAQs, how-tos, and detailed step-by-step instructions for successful use of the SiteSpect platform.We offer monthly webinars on SiteSpect featured functionalities and best practices for increased value and success.Identify additional testing and personalization opportunities from the results of past campaigns.Our professional services team will work with you to create visualizations to demonstrate how SiteSpect affects your revenue.Optimization Consultants will provide full analytical reports on campaign performance, highlighting KPI impact, segment analysis, and key insights.Optimization Consultants will show you the best way to get the most out of your traffic across a large number of tests and personalization campaigns.Learn how to track and monitor running tests and personalization campaigns.Learn best practices for efficiently creating and executing tests and personalization campaigns.Design, develop, and optimize all of the components for your program.Learn how to structure experiments to maximize learning and efficiency. A/B vs. MVT, Controlled Experiments vs. Personalization.Add a workflow tool to integrate your prioritization and team workflow directly into SiteSpect.Your Optimization Consultant provides best practices and process recommendations for running a high functioning optimization program.SiteSpect will provide guidance and support for making decisions regarding scheduling tests in order to maximize efficiency and generate as much learning as possible as efficiently as possible.Working with key stakeholders in your organization, SiteSpect will provide test ideas that improve the customer experience and move the needle on your key performance metrics.Your Optimization Consultant will provide best practices for creating data-driven hypotheses that answer key business questions.Based on our experience and your analytics, your Optimization Consultant will help you identify optimization opportunities and establish a workflow for collecting and managing input from across your organization.Provided by your SiteSpect Optimization Consultant who understands your business objectives and works with you to achieve your testing goals and increase ROI.Number of hours SiteSpect professional services representatives will work on strategy, creation, or analysis for your optimization program.Enforce an optimization workflow with campaign administrators, builders and read-only roles.Custom integration with 3rd party tools such as Adobe Analytics, Google Analytics, CrazyEgg, Hotjar and more.Build and optimize the customer experience on iOS and Android apps. Build experiences visually, directly on your mobile device, leverage our SPAs or use API only solution.Leverage Custom Variables to capture dimensions about users, such as products purchased, categories viewed and items searched.Isolate users in single Campaigns or allow them in multiple overlapping experiences.Create a unified customer experience by connecting experiences for recognized users across devices.Automate your optimization program through our API: http://developers.sitespect.com/Test and deploy server-side functionality with on/off switches or progressive rollouts. Leverage cookies, headers or parameters for feature flagging. Test and optimize your CMS, recommendation engine, and other vendor tools.Leverage our SPA SDK to test and optimize your Single Page Application. Support for major frameworks such as Angular, React, and others.Modify the source code of pages on the fly with Regular Expressions, with zero impact to performance. Replace, remove, add in new functionality before pages are rendered in the browser.SiteSpect offers a number of capabilities for effective front-end testing. Use Visual Editor or Regular Expressions to modify source code, support SPA frameworks, define pages for reusability in tests, and minimize performance hits for users and servers.Use point-and-click actions to modify text, images, buttons, promotional banners, and styling. Create, move, rearrange, hide, and track behaviors across channels. Works with SPAs out of the box, such as React and Angular.Push winning Variations to all traffic to benefit early from wins. Push hot fixes your website to quickly resolve issues, to all traffic or segments of users.Respond to real-time alerts and in-product messages to proactively manage your campaigns. Known when a campaign has a winning variation, is hurting conversion, does not have any recent visits, or is disabled.Quickly analyze and understand relevant campaigns and outcomes. Measure conversion, KPIs, user actions, events, conversion funnels, and other key user interactions in our comprehensive dashboard.Personalize the experience for mobile devices, geo location, user types, and user behaviors. Build your own Audiences to align with your key segments of users and leverage your Data Layer.Experience our proxy architecture built from the ground up to avoid flicker and ensure fast experience delivery across desktop, tablet, and mobile devices.Training to get you up and running quickly, includes test building courses & analytics interpretation.Dedicated optimization consultant for strategic and tactical guidance. Your GoLive Report is a success plan to get your team up and running, including website audit, test ideas and optimization roadmap. You will also get ROI (return on investment) modeling backed by Forrester.Depending on which package there are countless tests, segmentations and optimizations within your control across almost any digital touchpoint.Run as many Campaigns as you want.Our optimization experts work with you to recommend 10 impactful test ideas to improve customer experience and impact your bottom line, and build 10 Campaigns so you can quickly benefit from our platform.Directly ingest SiteSpect traffic logs into your monitoring infrastructure to diagnose underperforming applications/servers and identify site errors in near real time.SiteSpect sends a sample of log data to Logz.io, a log visualization service. This service offers full flexibility to view and analyze logs relating to traffic health and routing. Your network operations center can also use this service to build your own visualization and dashboards or integrate into existing systems.SiteSpect is GDPR Compliant. The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collecting and processing personal information of individuals within or who are citizens of the European Union. More information about SiteSpect’s GDPR support is located on our Customer Notice On EU GDPR Support page.SiteSpect is HIPAA ready, which saves you time when you use SiteSpect in your HIPAA-compliant environment. SiteSpect obfuscates and encrypts visitor behavior and does not store any personal data. SiteSpect also offers on-premise and other deployment models to guarantee personal data never leaves your datacenter.SiteSpect supports Single Sign-On (SSO) authentication through Active Directory and SAML. SSO allows you to centrally manage SiteSpect permissions and login credentials. It also makes it easier for SiteSpect users to quickly log in and switch between their applications saving time and improving productivity.Restrict user access to SiteSpect by IP address.Restrict access to your websites by IP address. Create lists or ranges of IP addresses that allow trusted (whitelisted) users to access your websites or prevent access from disallowed (blacklisted) users.Two-Factor Authentication, also known as 2FA, requires not only a password and username but also something that only a user has access to, such as a token. Using a username and password together with a token makes it harder for potential intruders to gain access to SiteSpect.SiteSpect complies with both the EU-US and the Swiss-US Privacy Shield Frameworks. SiteSpect certifies that it adheres to the Privacy Shield Principles with respect to personal data. More information about SiteSpect’s Privacy Shield support is available on our Business Services Privacy Policy - GDPR and Privacy Shield page.SiteSpect includes a complete history of every user action. Quickly undo changes in the audit history list and audit any change as part of your change management process.SiteSpect maintains the privacy of all customer data by ensuring no test data is exposed and that data is not grouped with or shared with others in any way.SiteSpect leverages Alert Logic to monitor and track security vulnerabilities. This provides you with an additional line of defense as we will notify you of any detected threats or attacks on your website.SiteSpect supports nine different permission levels that provide control and configurable access. Set view and edit permissions on a per user basis for building, managing, and analyzing campaigns.SiteSpect fully supports encryption for all types of in-transit data such as end-user content, SDK and API transmissions, and business user data. We also support testing on HTTP and HTTPS websites.

Website Privacy Policy – GDPR and Privacy Shield

For the purposes of this document, SiteSpect refers to three corporate entities:

  • SiteSpect, Inc., located in Boston, Massachusetts, United States
  • SiteSpect Limited, located in Derby, Derbyshire, United Kingdom
  • STSP Europe BV (d/b/a SiteSpect Europe), located in Breukelen, The Netherlands

SiteSpect is committed to meeting all of the European Union (EU) General Data Protection Regulation (GDPR) requirements.

SiteSpect complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield.  SiteSpect has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

SiteSpect is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Information Collected

When you visit the SiteSpect public website (the Site), our systems automatically collect certain information about your visit, such as the type of Internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet). We use automatically collected information to assist us in providing and improving the Site, and to collect broad demographic information for aggregate use. We do not use automatically collected information to learn any information about you personally. We may use such information to identify specific companies that are interested in our services and to market to those companies generally.

The Site may collect non-personal information using cookies, pixel tags, web beacons, embedded web links, and similar technologies. All of such information tells about how the website is being used and helps us tailor our website to the needs of our visitors. If you are visiting our site from a location within the EU you will be asked to provide consent to this collection.

The Site may include certain social media features (such as a “share” or “like” button). Those features are provided by the applicable social media platforms (such as Twitter or Facebook). Where information is collected through the social media feature, the use of that information is governed by the privacy policy published by the social media platform that provides the feature.

Collecting Personal Information

“Personal Information” is information that is used to identify a discrete individual person. We may collect Personal Information in a variety of ways including:

  • Through web pages on the Site (e.g. when you request a white paper or complete a form for general or partner inquiries);
  • Through responses to an online, email or electronic promotion or survey;
  • Over the telephone.

Such Personal Information may include:

  • Your name, email address, postal address or telephone number;
  • Your title, company name and address;
  • Details of the resources you access on the Site and any data you download;
  • Details of other engagements with SiteSpect, such as trade show interactions.

Using Personal Information

We use your Personal Information in a number of ways including:

  • To assist in responding to your inquiries, including answering your questions on pricing and technical information relating to SiteSpect’s services;
  • To learn more about your requirements (through surveys and the like) in support of development of our service;
  • To carry out research on our users’ demographics;
  • To send you information we think you may find useful about our services;
  • To subscribe you to our newsletter and alerts concerning the services we provide;
  • To request your opinion and feedback on areas of the Site or in connection with our services.

We may obtain information from third parties to combine with the Personal Information we have gathered as described in this Policy, in order to improve our marketing activities and to ensure the details we hold are relevant and up-to-date. Also, if we provide a means for you to refer a third party to the Site, we may send the third party an email on your behalf with details about the Site. SiteSpect will not use the third party’s information for any other purpose.

You can unsubscribe to emails by following the unsubscribe instructions on any email communications sent to you, or you can remove your information from our email database by visiting our preferences center, or by post at the address provided at the bottom of this policy.

SiteSpect acknowledges that EU and Swiss individuals, pursuant to Privacy Shield, have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to dpo@sitespect.com or through any of the means listed in the Contacting Us section below. If requested to remove data, we will respond within a reasonable timeframe.

Information Sharing and Disclosure

  • We do not sell or rent Personal Information to third parties. We do not share Personal Information, except as expressly provided in this Privacy Policy.
  • We may disclose aggregate statistics about visitors to the Site in order to describe our services generally, including on our website and to prospective partners and other third parties, but these statistics will not include Personal Information.
  • We may disclose your Personal Information to our reseller partners to allow them to provide marketing information on our behalf as described above.
  • We may disclose your Personal Information to service providers who assist us in: (i) website hosting and maintenance; (ii) sending communications; (iii) updating marketing lists and database management; (iv) analyzing data; and (v) in other tasks relevant to the provision of the Site and the marketing of our services. Our service providers will only use your Personal Information to the extent necessary to perform their functions and will be subject to contractual obligations to maintain the security and confidentiality of all information they process.
  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your Personal Information to any regulatory or law enforcement agency if we believe that such action is necessary to protect the rights, property or personal safety of SiteSpect, its customers or any third party.

In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU-US and Swiss-US Privacy Shield Frameworks, SiteSpect is potentially liable.

Storage and Transfer of Your Personal Information

We may transfer your Personal Information to our affiliates, which may process your Personal Information outside the European Economic Area; provided our affiliates will process information in accordance with the EU’s GDPR, the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework and certain contractual obligations established to protect your Personal Information.

The controller of your information is SiteSpect, Inc. or any subsidiary of SiteSpect, Inc. that collected your information.

Security

SiteSpect has a comprehensive and mature Information Security program and is committed to the privacy and security of the data that may be shared with us.  Any information stored or passing through our network is treated as confidential.  All information is stored securely and is accessed by authorized personnel only.  SiteSpect implements and maintains appropriate technical, security, and organizational controls to protect all personal data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.  While we use all reasonable efforts to prevent the loss or misuse of your Personal Information, we cannot guarantee the security of any Personal Information you submit via the Site.

Public Forums

The Site may, from time to time, make blogs, message boards, news groups or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your Personal Information. We are not responsible for any Personal Information you post in public forums.

External Links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites and you should familiarize yourself with such policies upon use of such sites.

EU-US and Swiss-US Privacy Shield

In compliance with the Privacy Shield Principles, SiteSpect commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact SiteSpect at dpo@sitespect.com or through any of the means listed in the Contacting Us section below.

SiteSpect has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers  for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Contacting Us

General Privacy Inquiries: Please submit any questions, concerns or comments you have about this Privacy Policy or any requests concerning your Personal Information by email to dpo@sitespect.com.

SiteSpect, Inc.
Attn: Data Privacy Officer
10 Milk St., Suite 820
Boston, MA 02108
USA

For inquiries and complaints from EU individuals relating to your GDPR rights, you may contact the appropriate national supervisory authority. A list of these authorities may be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.