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The ‘Customer is King’, the ‘Customer is always right’, ‘customer obsessed’ or whatever term you want to supplant – all companies claim they focus on the customer.  And why wouldn’t…

Getting customers to complete a transaction is the ultimate goal for every retailer, but customer loyalty – and thus repeat purchases – drive long-term revenue and sustainability. However, e-tailers face…

The holidays are just around the corner and retailers are gearing up for their most important time of the year, furiously preparing to create an optimized online shopping experience that…

In today’s retail world buyers often start their purchasing journey in one place and on one device. They research products and services, make comparisons, read reviews, etc. But, by time…

Walmart recently announced that it expanded its free, two-day shipping across the entire United States through a program called ShippingPass. This move directly rivals Amazon Prime, which launched in 2015…

A recent report from Ericsson predicts that 90% of all Internet traffic will be driven by smartphones by the end of 2021. This trend means that digital businesses need to ensure…