Overview

Professional services is an extremely useful tool for running a successful optimization program. Among other tasks, our professional services team can build, design, and analyze the data from a test or personalization campaign. Leverage professional services to help build your optimization program. Here are some options SiteSpect provides that can be customized to your needs.

    Basic Support   Premium Support   Custom Support
commitment            
Hours   10 hrs/month   30 hrs/month   TBD
Number of hours SiteSpect professional services representatitves will work on strategy, creation, or analysis for your optimization program.
strategy            
Optimization Goals & Priorities      
Provided by your SiteSpect Optimization Consultant who understands your business objectives and works with you to achieve your testing goals and increase ROI.
Ideation Framework      
Based on our experience and your analytics, your Optimization Consultant will help you identify optimization opportunities and establish a workflow for collecting and managing input from across your organization.
Hypothesis Creation      
Your Optimization Consultant will provide best practices for creating data-driven hypotheses that answer key business questions.
High-Impact Test Ideas & Mockups      
Working with key stakeholders in your organization, SiteSpect will provide test ideas that improve the customer experience and move the needle on your key performance metrics.
Roadmap Prioritization Model      
SiteSpect will provide guidance and support for making decisions regarding scheduling tests in order to maximize efficiency and generate as much learning as possible as efficiently as possible.
Process Management      
Your Optimization Consultant provides best practices and process recommendations for running a high functioning optimization program.
Workflow Tool Integration      
Add a workflow tool to integrate your prioritization and team workflow directly into SiteSpect.
creation            
Experimental Design      
Learn how to structure experiments to maximize learning and efficiency. A/B vs. MVT, Controlled Experiments vs. Personalization.
Campaign Development      
Design, develop, and optimize all of the components for your program.
Best Practices      
Learn best practices for efficiently creating and executing tests and personalization campaigns.
analysis            
Campaign Monitoring      
Learn how to track and monitor running tests and personalization campaigns.
Traffic Allocation Optimization      
Optimization Consultants will show you the best way to get the most out of your traffic across a large number of tests and personalization campaigns.
Campaign Conclusion Reports      
Optimization Consultants will provide full analytical reports on campaign performance, highlighting KPI impact, segment analysis, and key insights.
Cumulative Revenue Impact Visualizations      
Our professional services team will work with you to create visualizations to demonstrate how SiteSpect affects your revenue.
Recommendations for Iterative Testing      
Identify additional testing and personalization opportunities from the results of past campaigns.
training            
On-Demand Webinars and Videos      
We offer monthly webinars on SiteSpect featured functionalities and best practices for increased value and success.
Help and Knowledge Portal      
Take advantage of SiteSpect's premium help and knowledge portal where you will find FAQs, how-tos, and detailed step-by-step instructions for successful use of the SiteSpect platform.
Onboarding Training      
We offer training to get you up and running quickly, including test building courses & analytics interpretation.
Continuous Education      
SiteSpect has a curriculum of training modules and best practices that you can take advantage of to increase your team's adoption and mastery of the user interface.
On-Site Training Sessions      
SiteSpect provides on-site training sessions custom designed especially for your business and IT teams to help you achieve your business goals.
staff augmentation            
Full Time Resource      
SiteSpect will dedicate resources to the equivalent of a full-time employee to work exclusively with your team across any of the professional services.
Half Time Resource      
SiteSpect will dedicate resources to the equivalent of a half-time employee to work exclusively with your team across any of the professional services.
On-Site Full Time Employee      
SiteSpect will dedicate resources to the equivalent of a full-time eployee to work with your team at your offices.

Basic Support

  • Hours: 10 hrs/month
  • Optimization Goals & Priorities
  • Ideation Framework
  • Hypothesis Creation
  • High-Impact Test Ideas & Mockups
  • Roadmap Prioritization Model
  • Process Management
  • Experimental Design
  • Campaign Development
  • Best Practices
  • Campaign Monitoring
  • Traffic Allocation Optimization
  • Campaign Conclusion Reports
  • Cumulative Revenue Impact Visualizations
  • Recommendations for Iterative Testing
  • On-Demand Webinars and Videos
  • Help and Knowledge Portal
  • Onboarding Training
  • Continuous Education

Premium Support

  • Hours: 30 hrs/month
  • Optimization Goals & Priorities
  • Ideation Framework
  • Hypothesis Creation
  • High-Impact Test Ideas & Mockups
  • Roadmap Prioritization Model
  • Process Management
  • Experimental Design
  • Campaign Development
  • Best Practices
  • Campaign Monitoring
  • Traffic Allocation Optimization
  • Campaign Conclusion Reports
  • Cumulative Revenue Impact Visualizations
  • Recommendations for Iterative Testing
  • On-Demand Webinars and Videos
  • Help and Knowledge Portal
  • Onboarding Training
  • Continuous Education

Custom Support

  • TBD
  • Optimization Goals & Priorities
  • Ideation Framework
  • Hypothesis Creation
  • High-Impact Test Ideas & Mockups
  • Roadmap Prioritization Model
  • Process Management
  • Workflow Tool Integration
  • Experimental Design
  • Campaign Development
  • Best Practices
  • Campaign Monitoring
  • Traffic Allocation Optimization
  • Campaign Conclusion Reports
  • Cumulative Revenue Impact Visualizations
  • Recommendations for Iterative Testing
  • On-Demand Webinars and Videos
  • Help and Knowledge Portal
  • Onboarding Training
  • Continuous Education
  • On-Site Training Sessions
  • Full Time Resource
  • Half Time Resource
  • On-Site Full Time Employee