Control your environment without installing any third-party code.As an add-on package, SiteSpect Enhanced Analytics combines two powerful tools to fortify and finely tune campaign data:
  1. Outlier Data: To identify and mitigate anomalous data that can skew data-driven decision making.
  2. Real User Monitoring (RUM): Capture & analyze actual user interactions and layer performance metrics into any campaign report.
For more information visit
SiteSpect is CCPA Compliant. The California Consumer Privacy Act (CCPA) is a state statute intended to enhance privacy rights and consumer protection for US residents of California. More information about SiteSpect’s CCPA support is located on our Customer Notice On EU GDPR and CCPA Support page.SiteSpect will dedicate resources to the equivalent of a full-time employee to work with your team at your offices.SiteSpect will dedicate resources to the equivalent of a half-time employee to work exclusively with your team across any of the professional services.SiteSpect will dedicate resources to the equivalent of a full-time employee to work exclusively with your team across any of the professional services.SiteSpect provides on-site training sessions custom designed especially for your business and IT teams to help you achieve your business goals.SiteSpect has a curriculum of training modules and best practices that you can take advantage of to increase your team's adoption and mastery of the user interface.We offer training to get you up and running quickly, including test building courses & analytics interpretation.Take advantage of SiteSpect's premium help and knowledge portal where you will find FAQs, how-tos, and detailed step-by-step instructions for successful use of the SiteSpect platform.We offer monthly webinars on SiteSpect featured functionalities and best practices for increased value and success.Identify additional testing and personalization opportunities from the results of past campaigns.Our professional services team will work with you to create visualizations to demonstrate how SiteSpect affects your revenue.Optimization Consultants will provide full analytical reports on campaign performance, highlighting KPI impact, segment analysis, and key insights.Optimization Consultants will show you the best way to get the most out of your traffic across a large number of tests and personalization campaigns.Learn how to track and monitor running tests and personalization campaigns.Learn best practices for efficiently creating and executing tests and personalization campaigns.Design, develop, and optimize all of the components for your program.Learn how to structure experiments to maximize learning and efficiency. A/B vs. MVT, Controlled Experiments vs. Personalization.Add a workflow tool to integrate your prioritization and team workflow directly into SiteSpect.Your Optimization Consultant provides best practices and process recommendations for running a high functioning optimization program.SiteSpect will provide guidance and support for making decisions regarding scheduling tests in order to maximize efficiency and generate as much learning as possible as efficiently as possible.Working with key stakeholders in your organization, SiteSpect will provide test ideas that improve the customer experience and move the needle on your key performance metrics.Your Optimization Consultant will provide best practices for creating data-driven hypotheses that answer key business questions.Based on our experience and your analytics, your Optimization Consultant will help you identify optimization opportunities and establish a workflow for collecting and managing input from across your organization.Provided by your SiteSpect Optimization Consultant who understands your business objectives and works with you to achieve your testing goals and increase ROI.Number of hours SiteSpect professional services representatives will work on strategy, creation, or analysis for your optimization program.Enforce an optimization workflow with campaign administrators, builders and read-only roles.Custom integration with 3rd party tools such as Adobe Analytics, Google Analytics, CrazyEgg, Hotjar and more.Build and optimize the customer experience on iOS and Android apps. Build experiences visually, directly on your mobile device, leverage our SPAs or use API only solution.Leverage Custom Variables to capture dimensions about users, such as products purchased, categories viewed and items searched.Isolate users in single Campaigns or allow them in multiple overlapping experiences.Create a unified customer experience by connecting experiences for recognized users across devices.Automate your optimization program through our API: and deploy server-side functionality with on/off switches or progressive rollouts. Leverage cookies, headers or parameters for feature flagging. Test and optimize your CMS, recommendation engine, and other vendor tools.Leverage our SPA SDK to test and optimize your Single Page Application. Support for major frameworks such as Angular, React, and others.Modify the source code of pages on the fly with Regular Expressions, with zero impact to performance. Replace, remove, add in new functionality before pages are rendered in the browser.SiteSpect offers a number of capabilities for effective front-end testing. Use Visual Editor or Regular Expressions to modify source code, support SPA frameworks, define pages for reusability in tests, and minimize performance hits for users and servers.Use point-and-click actions to modify text, images, buttons, promotional banners, and styling. Create, move, rearrange, hide, and track behaviors across channels. Works with SPAs out of the box, such as React and Angular.Push winning Variations to all traffic to benefit early from wins. Push hot fixes your website to quickly resolve issues, to all traffic or segments of users.Respond to real-time alerts and in-product messages to proactively manage your campaigns. Known when a campaign has a winning variation, is hurting conversion, does not have any recent visits, or is disabled.Quickly analyze and understand relevant campaigns and outcomes. Measure conversion, KPIs, user actions, events, conversion funnels, and other key user interactions in our comprehensive dashboard.Personalize the experience for mobile devices, geo location, user types, and user behaviors. Build your own Audiences to align with your key segments of users and leverage your Data Layer.Experience our proxy architecture built from the ground up to avoid flicker and ensure fast experience delivery across desktop, tablet, and mobile devices.Training to get you up and running quickly, includes test building courses & analytics interpretation.Dedicated optimization consultant for strategic and tactical guidance. Your GoLive Report is a success plan to get your team up and running, including website audit, test ideas and optimization roadmap. You will also get ROI (return on investment) modeling backed by Forrester.Depending on which package there are countless tests, segmentations and optimizations within your control across almost any digital touchpoint.Run as many Campaigns as you want.Our optimization experts work with you to recommend 10 impactful test ideas to improve customer experience and impact your bottom line, and build 10 Campaigns so you can quickly benefit from our platform.Directly ingest SiteSpect traffic logs into your monitoring infrastructure to diagnose underperforming applications/servers and identify site errors in near real time.SiteSpect sends a sample of log data to, a log visualization service. This service offers full flexibility to view and analyze logs relating to traffic health and routing. Your network operations center can also use this service to build your own visualization and dashboards or integrate into existing systems.SiteSpect is GDPR Compliant. The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collecting and processing personal information of individuals within or who are citizens of the European Union. More information about SiteSpect’s GDPR support is located on our Customer Notice On EU GDPR Support page.SiteSpect is HIPAA ready, which saves you time when you use SiteSpect in your HIPAA-compliant environment. SiteSpect obfuscates and encrypts visitor behavior and does not store any personal data. SiteSpect also offers on-premise and other deployment models to guarantee personal data never leaves your datacenter.SiteSpect supports Single Sign-On (SSO) authentication through Active Directory and SAML. SSO allows you to centrally manage SiteSpect permissions and login credentials. It also makes it easier for SiteSpect users to quickly log in and switch between their applications saving time and improving productivity.Restrict user access to SiteSpect by IP address.Restrict access to your websites by IP address. Create lists or ranges of IP addresses that allow trusted (whitelisted) users to access your websites or prevent access from disallowed (blacklisted) users.Two-Factor Authentication, also known as 2FA, requires not only a password and username but also something that only a user has access to, such as a token. Using a username and password together with a token makes it harder for potential intruders to gain access to SiteSpect.SiteSpect complies with both the EU-US and the Swiss-US Privacy Shield Frameworks. SiteSpect certifies that it adheres to the Privacy Shield Principles with respect to personal data. More information about SiteSpect’s Privacy Shield support is available on our Business Services Privacy Policy - GDPR and Privacy Shield page.SiteSpect includes a complete history of every user action. Quickly undo changes in the audit history list and audit any change as part of your change management process.SiteSpect maintains the privacy of all customer data by ensuring no test data is exposed and that data is not grouped with or shared with others in any way.SiteSpect leverages Alert Logic to monitor and track security vulnerabilities. This provides you with an additional line of defense as we will notify you of any detected threats or attacks on your website.SiteSpect supports nine different permission levels that provide control and configurable access. Set view and edit permissions on a per user basis for building, managing, and analyzing campaigns.SiteSpect fully supports encryption for all types of in-transit data such as end-user content, SDK and API transmissions, and business user data. We also support testing on HTTP and HTTPS websites.

How to Cure Priority Paralysis: Using an Action Priority Matrix

September 18, 2014



black background with lightbulb filled with interlocking gearsSometimes, having too much choice leaves you paralyzed. This is especially true if you work in optimization. Website stakeholders from all over your company are generating lots of test ideas because they know that testing live traffic yields powerful results. They’ve also heard the buzz that you and your optimization team have proven that you can run more tests in less time.

It’s great to have all these ideas, but how do you filter the demands and separate the high-priority tests from those that can wait? Don’t let yourself become overwhelmed by this challenge. Use these recognized strategies for getting your priorities straight.

Basic Prioritization Strategies

Avinash Kaushik, author of “Web Analytics 2.0,” notes that you should work on the money-makers first. On his website, Occam’s Razor, Kaushik says that “To have a direct impact faster, lower the bounce rate and reduce acquisition cost.” He cautions against obsessing about every change, but instead suggests that you focus on increasing profitability.

Rich Page offers a similar suggestion and takes it a step further. In his book, “Web Optimization: An Hour a Day,” Page advises you to organize your list of test ideas and rate them in terms of both the likely conversion lift value and the difficulty of implementation (also known as LoE: Level of Effort). “The test ratings will be essential for helping you and your senior executives prioritize the order of your upcoming tests,” says Page.

The Action Priority Matrix

A diagramming technique called the Action Priority Matrix adds another dimension to the basic strategy and maps it on a grid. According to TimeAnalyzer, the principle behind using this technique is that you score each activity you want to complete on two scales: first on the impact the activity will have (the y-axis) and second on the effort involved (the x-axis). Plotting each activity on the Action Priority Matrix lets you see the projects that give the greatest return on your effort and helps you adopt the most effective approach for that activity:

image of the action priority matrix

Table 1: Action Priority Matrix, Source:

  • Quick Wins (High Impact, Low Effort): These are the most attractive projects and give you a good return for relatively little effort. Focus on these as much as you can.
  • Major Projects (High Impact, High Effort): While these give good returns, they take a long time to complete, meaning that one Major Project can crowd out many Quick Wins. If you’re starting a Major Project, make sure you complete it quickly and efficiently and that you move on as soon as you can.
  • Fill Ins (Low Impact, Low Effort): Do these if you’ve got spare time, but drop them if something better comes along.
  • Hard Slogs (Low Impact, High Effort): Avoid these. Not only do they give low returns, they steal time better spent elsewhere.

To use the Action Priority Matrix, TimeAnalyzer suggests that you:

  1. List the activities that you’d like to complete.
  2. Score them on impact (from 0 for no impact to 10 for maximum impact) and then on effort involved (from 0 for no real effort to 10 for a very major effort).
  3. Plot the activities on the Action Priority Matrix.
  4. Finally, choose your activities wisely.

Prioritization Based on Importance

Another matrix that helps you make tough decisions objectively is explained in the guide Project Prioritization: A Structured Approach to Working on What Matters Most (PDF) by the Office of Quality Improvement at University of Wisconsin, Madison.

This matrix helps prioritize complex or unclear issues when there are multiple criteria for determining importance. The benefit of the matrix is that it provides a consistent method for evaluating options and takes some of the emotion out of the process by quantifying the decision with numeric rankings. This approach appeals to analytical leaders who value a data-driven approach to decision making.

The guide outlines five steps for creating a prioritization matrix based on importance:

  1. Determine your criteria and rating scale. The guide provides generic criteria (see below), which you can supplement with marketing and product-specific criteria, such as New Release, Response to Competition, Senior Executive Mandate, and so on.
    chart with the criteria and rating scale

    Table 2: Prioritization Matrix, Source: “Project Prioritization: A Structured Approach to Working on What Matters Most” (PDF), Office of Quality Improvement at University of Wisconsin, Madison.

  2. Weight the criteria based on your values, strategic direction, organizational goals, and available resources.Weighting examples:
    • Required Service or Product: Weight = 5
    • Strategic Alignment: Weight = 4
    • Value to Customer: Weight = 4
  3. Create the matrix.
  4. Score your projects and prioritize them based on the criteria. Review each project and rate it on each of the criteria. Next, multiply the rating for each criterion by its weight and record the weighted value. After evaluating the project against all of the criteria, add up the weighted values to determine the project’s total score.
  5. Discuss the results and prioritize your list. After you score the projects, review the results with the stakeholders. Develop a master list of the prioritized projects and leave room for change that is bound to come.

Whatever strategy you choose, always consult with peers, colleagues, and stakeholders before deciding what tests to run. Taking an ad-hoc or shotgun approach before researching strategic plans and requirements may undermine your credibility.

Are you undaunted by the deluge of test requests? Share your prioritization techniques below!

Explore Case Studies


Luke Hardwick is a Manager of Customer Success at SiteSpect, consulting for SiteSpect users on their optimization and personalization road maps and projects. Luke is based in London and has experience as an conversion rate optimization specialist across many softwares before landing at SiteSpect.

Email Luke Hardwick

Suggested Posts

online shopping.jpg

How to Test for the Conversion Stage of the Customer Journey


Take a Vacation from JavaScript

Girl Browsing Online on Laptop

Keeping Up With Changing Customer Expectations

Leave a Comment

Your email address will not be published. Required fields are marked *